Frequently asked questions

To place an order, simply browse our products, select the item you wish to purchase, add it to your cart, and proceed to checkout. You will need to create an account to complete your order.

Yes. An account is required to place an order. This helps us securely process your order and provide you with updates about your purchase.

Delivery times may vary depending on your location and the product ordered. The estimated delivery timeline will be communicated during the order process.

If your order arrives damaged, please contact our support team at support@kalaanubhav.comwith your order details and photographs of the damaged product. Our team will review the issue and assist you accordingly.

We do not accept returns under any circumstances. Please review the product details carefully before placing your order. If you have any questions or concerns regarding your purchase, please contact us at **[support@kalaanubhav.com](mailto:support@kalaanubhav.com)**.

Our artisans are selected from four regions: Jammu & Kashmir, Himachal Pradesh, Punjab, and Haryana. Artisans are selected from their respective regions based on their craftsmanship and authenticity. A KYC verification process is also completed before they are onboarded.

Artisans from our four focus regions — **Jammu & Kashmir, Himachal Pradesh, Punjab, and Haryana** — can sign up through our **“Sign Up as an Artisan”** option to join the Kalaanubhav artisan community. All applications are reviewed through our selection and verification process.

Yes. Our products are handmade by skilled artisans, preserving traditional craftsmanship and regional heritage.